Certified Communication Solutions provides our customers with the complete line of Avaya & legacy Nortel telecommunication products, voice over IP (VOIP), system design, knowledge transfer, CCTV systems, auxiliary paging, wireless network systems, structured cabling systems, as well as IT network device design and implementation. CCS technicians have 100+ years of combined experience servicing systems in Kentucky and all over the United States.
The WOSB program arose from a collaboration between Congress and the SBA to level the playing field for women-owned businesses in federal contracting. Congress enacted the program in 2010. The SBA developed the rules, application process, and certification system. The program is constantly improving, with expanded industries and more support. The SBA remains committed to empowering WOSBs. For more details, refer potential clients to the SBA's WOSB program website.
We offer a wide range of telephone services including: hosted and on-premise PBX, SIP- trunking, and VoIP. Our services are designed to meet the unique needs of your business and help you stay connected with your customers.
We offer a wide range of telephone services including: hosted and on-premise PBX, SIP- trunking, and VoIP. Our services are designed to meet the unique needs of your business and help you stay connected with your customers.
Reliable Voice/Data Communications
Given that we have access to the proper bandwidth, our service provides high-quality connections that are reliable and secure. We will advise you and ensure that your calls are always crystal clear and that you can communicate with your clients without any disruptions.
Scalable Solutions for Growth
Our phone solutions are scalable and flexible. You can add or remove features and users as your business grows or changes. You don't need to worry about any hidden fees with our contracts. You only pay for what you use. See Pricing for complete details.
Mobile App - Deskphone on your Cell Phone
Our mobile app allows you to manage your business phone services on the go. You can make and receive calls, access voicemail, and manage your settings from your smartphone. It's easy to use and free to download and it has transformed the way many of our customers communicate with their people.
Unified Communications
Our unified communications service allows you to integrate all your communication channels into one platform. From inside the web client software, you can manage your calls, messages, and meetings from one dashboard. It's a great way to save time and improve your productivity.
Auto Attendant
Our auto attendant service can help you manage your incoming calls efficiently. It can greet your callers, provide menu options, and route them to the right department or person. You can customize the service to match your brand and preferences.
Reliable Support
Our customer support team is available to assist you with any questions or issues you may have. Calls can be routed or escalated to the proper technicians if needed. We are dedicated to providing the best service possible and that you are satisfied with our business phone solutions.
A Telecommunications Contractor Serving the US for Over 21 Years!
- Our experience involves a wide range of communication and data infrastructure solutions for businesses, including the CCS Business VOIP Platform, which has been extremely popular and provides businesses with way more than just a plain business telephone service. A significant portion of our experience has been focused on Avaya and Nortel telecommunication and data products. Certified Communication Solutions has partnerships with many companies such as: Avaya, Poly, and HP. Our team has earned certifications in a number of disciplines. We will discuss our history and qualifications in detail later in this article.
CCS also specializes in the following:
- Installation and Maintenance of Legacy/Modern PBX Phone Systems
- Contact Centers
- Network Design for Business
- CCTV
- Structured Cabling Projects (Fiber, Cat-6, etc.)
- Paging Systems
- Wireless (Indoor and Outdoor)
- Firewalls
Recently, our flagship product has recently gained a lot of popularity among our customers. CCS Business VOIP Platform is a complete business communication platform, integrated with SMS, email, and web conferencing that provides a powerful communication structure which has the potential to completely alter the way many businesses communicate internally with their employees, and externally with the outside world.
· Telephone System Installation and Maintenance: We install and maintain traditional phone systems, including PBX (Private Branch Exchange) systems that allow businesses to manage internal and external calls efficiently. With the rise of Voice over IP (VoIP) technology, it is important to have experienced technicians installing and maintaining IP phone systems that utilize a data network for voice communication. These IP phone systems can offer businesses features like voicemail, call forwarding, auto attendants, and even integration with customer relationship management (CRM) systems, improving communication flexibility, efficiency, and customer service.
· Data Network Installation and Maintenance: Businesses rely on data networks to connect computers, printers, servers, and other devices to each other in order to share information and resources. The CCS team has experience designing, installing, and maintaining these data networks, ensuring smooth data flow within an organization. Our expertise encompasses several aspects of the telecommunication field including: cabling infrastructure, including copper cabling and fiber optics, network switches that connect devices within a network segment, routers that direct data traffic between different networks, and network security solutions like firewall systems (IPS/IDS) that protect our systems from bad actors. Additionally, our technicians are familiar with network management tools that allow for remote monitoring, configuration, and troubleshooting of several network devices, ensuring optimal performance and reducing downtime.
· Voice over IP (VoIP) Systems: VoIP technology offers a cost-effective way to integrate voice communication with data networks. CCS installs and configures VoIP systems, enabling businesses to make and receive calls over the internet. VoIP systems can provide businesses with a range of features beyond traditional phone systems, such as video conferencing, call recording, extension mobility, allowing employees to use their business phone numbers from any location with an internet connection, and even integration with productivity applications like calendars and email. Additionally, VoIP systems can be easily scaled to accommodate a growing business, unlike traditional phone systems that may require additional hardware and complex configuration changes.
· Knowledge Transfer and Training: CCS not only installs and maintains these communication systems but also can provide quick training on request to employees on how to use these systems effectively. This can help businesses maximize the benefits of their communication infrastructure and ensure employees are comfortable using the new features and functionality.
· Systems Integration: In today's complex communication environment, businesses often need to integrate various communication systems, such as phone systems, voicemail systems, email systems, and video conferencing systems, to work seamlessly together. CCS has the expertise to integrate these different systems into a complete communication solution, ensuring smooth communication flow and data exchange between different applications, hardware, devices, and individual users. This can improve collaboration, productivity, and overall communication efficiency within a business.
· Unified Communications Solutions: Taking a step further, CCS might offer unified communication (UC) solutions that combine all an organization's communication tools - voice calls, video conferencing, instant messaging, email, and collaboration tools - into a single, unified platform. This can provide employees with a user-friendly and centralized interface for all their communication needs, improving accessibility, streamlining workflows, and enhancing collaboration.
· Security Solutions: In today's digital age, cybersecurity is paramount. CCS provides businesses with security solutions tailored to their communication infrastructure. As mentioned before, this could include firewall installation and configuration, intrusion detection and prevention systems, and security awareness training for employees to protect against cyber threats and data breaches.
· Business Continuity Planning and Disaster Recovery: Communication is critical during emergencies. If needed, CCS can assist businesses in developing business continuity plans and disaster recovery strategies to ensure their communication systems remain operational in the event of an outage or natural disaster. Our approach involves implementing redundant systems, data backups, and failover mechanisms to minimize downtime and ensure critical communication channels remain available.
· Moving and Expansion Services: As businesses grow and relocate, they may need to adapt their communication infrastructure. CCS offers services to assist with moving and expanding communication systems, ensuring a smooth transition with minimal disruption to business operations.
100+ Years of Combined Experience
Engineers and Technicians: Avaya PBX, IP Office, and Legacy Nortel PBX
Certified Communication Solutions provides our customers with the complete line of Avaya & legacy Nortel telecommunication products, voice over IP (VOIP), system design, knowledge transfer, CCTV systems, auxiliary paging, wireless network systems, structured cabling systems, as well as IT network device design and implementation.
CCS has blended new innovations and proven technologies into practical solutions to fit each client's needs and budget, which includes government agencies, military installations, and Fortune 1000 companies.
CCS provides manufacturer-certified, experienced technicians needed for low-risk, successful completion of almost any communications project.
CCS is experienced with IT network device design and implementation, voice/data and CCTV systems, auxiliary paging, wireless network systems, structured cabling systems, fiber, building interconnectivity solutions.
CCS provides trained, manufacturer-certified, experienced technicians needed for low-risk, successful completion of almost any communications project.
Certifications and Training Include:
Avaya Certified Implementation Specialist (ACIS)
Avaya Certified Support Specialist (ACSS)
Avaya Certified Design Expert (ACDE)
Avaya Certified Systems Engineer (ACSE)
Nortel Certified Support Specialist (NCSS)
Nortel Certified Technology Expert (NCTE)
Nortel Certified Design Specialist (NCDS)
Network Engineers and Technicians
CCS personnel are available to serve a variety of roles for our customers depending on their needs and budget. We make service calls to install, maintain and conduct site surveys on systems as well.
We have provided Voice/Data support, PBX maintenance contract services, network security, network engineering support, and cabling installation labor for projects of all sizes and stages of construction. CCS staff and its primary sub-contractors can be assigned on an hourly, short-term, long-term, time & material, or permanent basis. The solutions that we provide are flexible and our work is guaranteed.
Certified Communication Solutions provides sales and installation services for our telecommunication and data products. We assist clients in evaluating their current service and future technology needs, by helping our clients reduce costs and enhance the value of their investments.
CCS provides trained, manufacturer-certified, experienced technicians needed for low-risk, successful completion of every project.
CCS's Technology Products Include:
- Cloud and On-Premise Hosted Communication Systems from Multiple Manufacturers
- Avaya Communication Manager
- Avaya IP Office Systems
- Avaya & Nortel Call Center Reporting & Monitoring
- Communication Server 1000 Legacy Systems
- Intuity, Call Pilot, and Modular Messaging Voice Mail
- Meridian 1 Systems
- Business Communication Manager 50/450
- Norstar Key System Products
- Wireless Telephone and Wireless LAN DECT Systems
- Layer 2 and Layer 3 Ethernet Switches and Routers 10/100/1000/10K
- Industry Leading Firewall Routers
- VOIP Home Desktop
- VPN Secure Tunnel WAN Link
- Wireless Computer Services
CCS Software Support Site
The CCS Software Support Site was designed to give our customers and engineers instant access to software files, patches and technical bulletins. Customers have access to the following benefits:
- File Exchange with on-site CCS engineers and customers. We can quickly get a file to the on-site engineer or to the customer: Files can be uploaded to CCS from this site for further troubleshooting if necessary.
- Access to Avaya / Nortel PEPs for our engineers and customers. This provides quicker problem resolution by having access to the manufactures content, and special tools all on an easy-to-navigate site.
- Access to Avaya & Nortel software (I.E., Avaya & Nortel client software that is not on the Avaya website).
- Avaya & Nortel support Bulletins/NTPs available on the CCS Network Solutions Software Support site, provides the customers and engineers with the ability to view the most frequently used bulletins/NTPs in one place.
- Software Repository – Ghost images of Nortel server applications available. If the Nortel software is not on-site, an image can be downloaded and burned on to a CD in the event that a recovery is needed.
- An overall one-stop shop for faster issue resolution.
CCS ENGINEERING & DESIGN
At CCS, we build dependable, streamlined solutions for our customers through systematic analysis, careful planning and practical implementation. Every network design we engineer and every plan we implement has the same goal: solving your business issues with ease of use and reliability. Investing in communication network infrastructure is a must. Success these days is dependent upon your company's ability to adopt quality, network-centric business models and applications so that you can do what you do best: deliver your message and move your market to action in order to reach your goals. At CCS, we're in the business of taking our clients to the next level of voice and data solutions, transforming network products, services and support into tangible, tailored, seamless business-critical solutions.
CCS PROJECT MANAGEMENT
CCS has established a Project Management Office (PMO) as a means of achieving a greater degree of success in its voice and data projects. As part of its Charter, the PMO is charged with creating and maintaining a documented Project Management Methodology for use in all technology projects. This methodology is designed to meet the needs of all segments of the organization as they engage in technical project work.
It serves as a guide to the organization as it selects its projects, to project teams as they plan the work, to management as they supply the required oversight, and to customers and business partners as they collaborate in the design and delivery of new voice, data and wireless systems. This methodology is designed to be consistent with the Project Management Institute's (PMI's) A Guide to Project Management Body of Knowledge (PMBOK). It should apply equally well to and meet the requirements of projects large and small.
CCS MAINTENANCE PROGRAMS FOR OUR CUSTOMERS
Any product is only as good as the service supporting it. This is especially true with business communications systems. While CCS has the partners & resources to provide complete, integrated solutions on a national basis, our customer service is tailored to the needs of each individual customer. We pride ourselves in delivering personal service and attention.
In order to keep your system running at peak performance, our basic maintenance includes:
Switch Maintenance:
- Monitor system logs and alarms and take required corrective action
- Test station and trunk positions as required to restore system faults
- Interface with CCS Service Center on system faults that impact your operation
- Perform software updates for system fixes as provided by Avaya / Nortel at no charge
- Perform scheduled maintenance routines
- Perform miscellaneous equipment maintenance, i.e. attendant console, conditioning equipment, special circuit interface
- Control Inventory and shipment of spare parts and repair turnaround Line Diagnostics/Test/Repair
- Perform testing and isolation of faults in or out of the switching center
- Correct faults within the switching center
- Record test results and/or corrective action taken on appropriate document (line card/trouble ticket) and return to our ST Service Center for further action if required Trunk Diagnostics/Test/Repair
- Respond to reported faults, test, and restore as appropriate
- Monitor system logs for system-generated or identified problems
- Refer to our CCS Service Center for outside action if required
- Perform circuit tests and interface with Telco(s) as required to ensure circuit restoration
- Perform joint testing with other common carriers (OCCs) to clear problems
CCS Full Time Dedicated / Onsite Maintenance Program
CCS offers the dedicated onsite maintenance program includes all of the features of our above basic package plus under this program CCS will provide one or more full time certified technicians to fill the needs of our customers who need someone at their location on a daily basis to service, support, and repair their critical phone systems.
The full time technician(s) will interface directly to the CCS support center for software patches or engineering support when needed. The full time technician(s) also will interface directly to the warehouse for direct access to new or replacement parts.
A Reliable Telephone System for Your Business
At Certified Communication Solutions, we understand the importance of reliable phone services for small businesses. Our telephone services are designed to help you stay connected with your customers and run your businesses more efficiently. With advanced features like call forwarding, voicemail-to-email, and call routing, you will never miss an important call again.
